Contact Information

We can assist with product measurements, compatibility, package contents, order updates, delivery enquiries, returns, and refunds.

For an existing order, include your order number and the email address used at checkout. For product questions, include the product name and selected option.

Store Name:
Xilvono

Website:
https://xilvono.com

Operated by:
Hefei Yunshuojing Trading Co., Ltd.

Business License Entity:
Hefei Yunshuojing Trading Co., Ltd.

Email:
service@xilvono.com

Customer Service Phone:
+1 8642026770

Registered Address:
Commercial Unit UA312, Zone K, Jingshang Trade City,
No. 1188 Huaihai Avenue, Zhanbei Community,
Xinzhan District, Hefei, Anhui, China

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM,
China Standard Time (UTC+8), excluding public holidays.

Response Time:
We aim to respond within 1–2 business days.

Return Assistance:
Contact us for the appropriate return instructions and destination before sending an item. The registered address above is not automatically the return address.