Refund policy
This policy applies to purchases made at xilvono.com.
Requesting a Return
You may request a voluntary return within 30 calendar days after delivery.
Email service@xilvono.com with your order number, the item you wish to return, and the reason for your request.
We will provide the return instructions, appropriate destination, and applicable shipping responsibilities.
After receiving our instructions, please dispatch the return within 14 calendar days unless we agree otherwise or applicable law provides a different period.
General Return Conditions
For a change-of-mind return, the item should be complete, with its supplied parts and accessories, and in a condition suitable for resale.
Opening ordinary outer packaging and carefully inspecting an item do not automatically make it ineligible for return.
Please include original packaging where reasonably available. If it is unavailable, use suitable protective packaging.
Product-Specific Conditions for Voluntary Returns
Baseball Cap Stands, Multipurpose Closet Hangers, and Leggings Organizers:
Return all supplied components. Careful inspection and reversible assembly do not automatically prevent a return. Permanent modification or damage may affect eligibility or the refundable amount where permitted by law.
Travel Shoe Bags:
For a change-of-mind return, the bag should be clean, unused for travel, and unwashed.
Pool Skimmer Socks:
For a change-of-mind return, the socks should be unused and should not have been placed into service in a pool skimmer.
Washing Machine Base Riser Pads:
For a change-of-mind return, the pads should be uninstalled, unmodified, and complete with all supplied components.
Magnetic Zipper Connectors:
For a change-of-mind return, the connector should be unmodified, complete, and in its original condition after a careful compatibility check.
Reusable Snack Containers with Lids:
For a change-of-mind return, the containers should be unused for food storage, clean, and complete with their supplied lids and components.
These conditions concern voluntary returns. They do not remove rights relating to defective, damaged, incorrect, incomplete, or misdescribed goods.
Damaged, Defective, or Incorrect Items
Contact us when you discover a problem and provide your order number and a description of the issue.
Relevant photographs or a short video may help us assess it. If these are not practical, let us know so we can discuss another way to review the problem.
Depending on the circumstances and applicable rights, we will arrange an appropriate remedy, which may include a replacement or refund.
A defect discovered during reasonable inspection, installation, or use is not automatically excluded because an item has been opened or used.
Return Shipping Costs
For a change-of-mind return, you are responsible for return postage unless we expressly offer otherwise.
For a confirmed defect, incorrect item, or other error attributable to us, we will cover necessary return shipping through a prepaid method or an agreed reimbursement arrangement.
Return Destination
Please obtain the appropriate return destination before posting your return.
The return destination may be in China. We will disclose it before you incur return postage costs.
The registered company address and the address printed on a parcel are not automatically the correct return destination.
Refund Processing
We normally inspect returned items within 3–5 business days after receipt.
Once a refund is approved, we normally initiate it to the original payment method within 5 business days, or sooner where required by law.
Your payment provider may require additional time to post the refund. Contact us if it has not appeared after the expected processing period.
Shipping Charges and Deductions
For voluntary change-of-mind returns, original delivery charges are generally not refunded unless required by law.
We will not retroactively charge an original delivery fee that was advertised as free.
Where a statutory cancellation right applies, we will honor any required refund of standard outbound delivery charges and applicable refund deadlines.
We do not charge a fixed restocking fee. Any lawful deduction for diminished value will be explained to you.
Exchanges
Contact us if you would prefer another available option. We will explain availability, any price difference, and applicable delivery costs before you proceed.
Cancellation
Contact us promptly if you wish to cancel an order. Cancellation depends on fulfillment status.
If the parcel has already shipped, the return process may apply.
Consumer Rights
Our voluntary return period and conditions do not limit mandatory rights concerning defective, incorrect, incomplete, or misdescribed goods.
Where applicable law provides different cancellation periods, remedies, or refund deadlines, those requirements take priority.
Contact
Email:
service@xilvono.com
Customer Service Phone:
+1 8642026770
Operated by:
Hefei Yunshuojing Trading Co., Ltd.