FAQ
What does Xilvono sell?
Our collection includes baseball cap stands, multipurpose closet hangers, leggings organizers, travel shoe bags, pool skimmer socks, washing machine base riser pads, magnetic zipper connectors, and reusable snack containers with lids.
How do I confirm the size and quantity?
Review the selected option’s measurements and package contents. Photographs may show multiple items or demonstration arrangements, so check the written quantity before ordering.
How do I choose a cap stand or closet organizer?
Compare its measurements with your intended shelf, rail, or storage space. Check any stated capacity and the installation or assembly instructions.
Will the travel shoe bag fit my shoes?
Compare the bag’s internal measurements with your footwear. Compatibility depends on shoe size, shape, and the quantity you intend to pack.
Will the pool skimmer socks fit my basket?
Check the listed dimensions and compatibility information against your skimmer basket. Follow the instructions supplied with the product and your pool equipment.
Are the washing machine base pads compatible with every machine?
Do not assume universal compatibility. Check dimensions, appliance requirements, and any stated capacity before ordering.
Will the magnetic connector work with my zipper?
Compatibility depends on the zipper design and attachment method. Review the product specifications or contact us with relevant details before purchase.
Are the snack containers microwave or dishwasher safe?
Use them in a microwave, dishwasher, or freezer only if the specific listing and care instructions expressly permit it. Do not assume these features from photographs alone.
How long does delivery take?
Orders normally require 1–3 business days for processing, followed by an estimated 10–20 business days in transit.
If a destination-specific estimate is displayed before purchase, that estimate applies. Read our Shipping Policy for further details.
How much does shipping cost?
Available delivery methods and charges are displayed at checkout before payment.
Can I change or cancel an order?
Contact service@xilvono.com promptly. Changes and cancellations depend on fulfillment status.
How do I request a return?
Email us within 30 calendar days after delivery for a voluntary return. Include your order number and the item you wish to return.
We will provide instructions and the appropriate return destination. Read our Return & Refund Policy for product conditions and shipping responsibilities.
What if an item arrives damaged, incorrect, or defective?
Contact us with your order number and a description of the issue. Relevant photographs may help us assess it.
Voluntary return conditions do not limit mandatory rights concerning defective, incorrect, incomplete, or misdescribed goods.
When will my refund be processed?
Returns are normally inspected within 3–5 business days after receipt. Approved refunds are normally initiated within 5 business days, or sooner where required by law.
Your payment provider may need additional time to post the refund.
How can I contact you?
Email:
service@xilvono.com
Customer Service Phone:
+1 8642026770
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM,
China Standard Time (UTC+8), excluding public holidays.
We aim to respond within 1–2 business days.