Shipping policy

This policy explains shipping arrangements for purchases made at xilvono.com.

Processing Your Order

Orders are normally processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from shipping transit time.

Any different preparation timeframe for a particular item will be disclosed before purchase.

Estimated Delivery Time

Standard shipping transit is estimated at 10–20 business days after dispatch.

Including order processing, estimated total delivery time is normally 11–23 business days.

If a destination-specific estimate is displayed before purchase, that estimate applies to your order.

Delivery estimates are not guaranteed arrival dates. Customs procedures, carrier disruptions, severe weather, and local delivery conditions may affect transit.

Destinations and Shipping Charges

Available shipping destinations, methods, and charges are displayed at checkout before payment.

If your delivery destination is unavailable at checkout, contact us before ordering.

Order Tracking

Once an order is dispatched, we will email the available tracking information to the address provided at checkout.

Tracking may take up to 3 business days to display its first update.

Items may be dispatched in separate parcels. Where applicable, we will provide the available tracking details for each shipment.

Address Corrections

Please check your delivery address before completing payment.

If a correction is needed, contact service@xilvono.com promptly. Changes depend on fulfillment status and may not be possible once a parcel has shipped.

Dispatch Delays

If we cannot meet an advertised dispatch timeframe, we will notify you, provide an updated estimate, and explain the available options, including cancellation and a refund for unshipped items.

Where consent to a delay is required, we will request it. Silence will not be treated as consent where an affirmative response is required.

Overdue or Missing Parcels

Contact us if your parcel is substantially overdue, tracking stops updating, or tracking shows delivery but you cannot locate the shipment.

We will investigate with the relevant delivery provider and explain the available resolution. A delivered tracking status does not automatically prevent us from reviewing a missing-parcel claim.

If delivery cannot be completed, we will explain appropriate replacement or refund options based on the circumstances and applicable rights.

Damaged or Incorrect Deliveries

If an item arrives damaged or incorrect, contact us with your order number and a description of the issue.

Photographs of the item, packaging, and shipping label may help us investigate. If photographs are not practical, let us know so we can discuss another way to assess the problem.

International Charges

Import duties, taxes, or carrier handling charges may apply if they have not already been included in your payment.

Charges collected by us are displayed at checkout. We will disclose known additional charges and relevant information available to us before purchase.

Contact

Email:
service@xilvono.com

Customer Service Phone:
+1 8642026770

Operated by:
Hefei Yunshuojing Trading Co., Ltd.

Nothing in this policy limits mandatory consumer rights.